Problem Solving and Critical Thinking Skills
(Decision making that moves your organization forward)

Start with quality problem definition, including questions to be asked to define, to decide who and what are affected by this problem, and anticipate possible results. Learn where to look for information when gathering facts. Re-defining the problem is sometimes necessary once you have collected those facts. Developing and discussing alternative responses including brainstorming methods will be presented. Evaluating the alternatives developed with the Eight Tests of the Workability of an Idea checklist finds possible ramifications and the precedence of the decision being discussed. Use Factors to Keep in Mind when Making Decisions handout, as a guide to making the “best” decision. Identify where documentation fits into the process and what should be documented. Work-related situation practice is included throughout this session.

3 hours





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