PUBLIC OFFERINGS

Summer-Fall 2019

 

Master Your Time Habits

Participants will discover their individual time management styles and learn practical ideas to improve their time management skills in categories such as Attitudes, Goals, Priorities, Analyzing, Planning, Scheduling, Interruptions, Meetings, Paperwork, Delegation, Procrastination, and Teamwork.
At the first meeting, each will develop an individualized action plan, and then test it out in their work environment for more than a week. The second meeting will include customized coaching to hone their action plans, using their field experience to include specific steps to ensure increased work performance.

Two sessions, July 11 and Aug 1  8:00-10:00 AM    Instructor: Christine Schneider Smith

Cost $159.00 - Register online here: http://www.terra.edu/ContinuingEducation.html

 

Creating & Maintaining Great Customer Relationships

The participants will identify individual challenges with customer service, so that specific, practical methods for dealing with each challenge can be identified.  We will discover what affects our professional or unprofessional responses and identify the causes of unprofessional responses.  Methods for avoiding each cause and reducing the negative result will be discussed. 
How do we treat our “internal” customers differently from our other customers?  We will cover the four basic needs of your customers, how these are currently being met (or not), and discover ways to better meet them.  How to handle customer complaints - the constant complainer and reasonable ones?  Learn how to say "no" when you have to, without making the situation worse.  We will practice handling conflictive customer situations with E.A.S.E.  Attendees will practice with realistic situations throughout the training session.      

August 21, 2019 1:00 PM to 4:00 PM $139.00     Instructor: Christine Schneider Smith

Cost $139.00 - Register online here: http://www.terra.edu/ContinuingEducation.html

 

 

Master Your Time Habits

Participants will discover their individual time management styles and learn practical ideas to improve their time management skills in categories such as Attitudes, Goals, Priorities, Analyzing, Planning, Scheduling, Interruptions, Meetings, Paperwork, Delegation, Procrastination, and Teamwork.
At the first meeting, each will develop their own individualized action plan, and then test it out in their work environment for more than a week. The second meeting will include customized coaching to hone their action plans, using their field experience to include specific steps to ensure increased work performance.   

Two sessions, September 26 and October 10 8:00-10:00 AM $159.00

Register online here: http://www.terra.edu/ContinuingEducation.html

 

 

Dealing with Changes

What is c.h.a.n.g.e.? The various ways that it affects individuals and organizations will be discussed to learn the best uses and ways to prepare for change. Methods for managing the natural resistance to change are included, with an evaluation of your system. We will answer questions like: What is your current "culture"? What changes do we need? How are they reinforced...positively or negatively? Participants will know the answer to the question, "What do I need to do when dealing with change?"

October 23, 2019 1:00 PM to 4:00 PM $139.00

Register online here: http://www.terra.edu/ContinuingEducation.html

 

 

Making the Most of Generational Differences

This is the first time that there are four (4) generations working at the same time. It is the first time since 1948 that Americans aged 65 and up, outnumber teens in the workforce. People living today have gone from World War II to the World Wide Web…And that can create inter-generational conflicts. We will talk about the general trends and characteristics of each generation, and identify some of each generation’s strengths and challenges. Managers and supervisors need to know how to manage this combination of generational differences. Managing and motivating this fluid workforce is very different from managing a “stable” one because these individuals have significant differences. Each generation provides quality and productivity by tapping into their strengths and developing those areas needing improvement. We will brainstorm ways to work better with each of the different generations, looking for ways to recognize, appreciate, value and utilize the diverse qualities, talents and contributions of each generation.

October 30, 2019           1:00 PM to 4:00 PM                $139.00

Register online here: http://www.terra.edu/ContinuingEducation.html

 

 

 

 


TO REGISTER: Phone 419-559-2464
e-mail:  kern@terra.edu

 

 

 

 

 
 
 

 


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